customer service chatbot platform for websites

56% of businesses claim that chatbot technology (conversational AI in particular) disrupt the work in their industry ( Accenture).Yet, chatbots statistics show some challenges and hesitations still exist 👇 It makes the life of your agents easier and speeds up issue resolution for a customer. Stats show businesses strive for automation. 🤖 39% of all chats between businesses and consumers involve a chatbot ( Comm100). Make sure it speaks human language and matches your company’s tone of voice. But we also recommend spending some time on minor personalization and personification of your automated assistant. 🤖 For 48% of users, it’s more important that a bot solves their issues effectively rather than has a personality ( ServiceBell). We marked it as one of the main chatbot benefits. Considering this, hiring a chatbot is much cheaper. On average, a customer support agent earns $40.7k per year and around $19.5 per hour. 🤖 The average cost of one chatbot interaction chatbot cost calculator is $0.50-0.70 ( Juniper Research). You can set up a welcome bot to answer simple typical queries and collect a potential customer’s contact in case the issue needs human involvement. It’s one of the main reasons businesses choose to install chatbots on their websites, too. 🤖 64% of consumers claim that the best feature of chatbots is their availability 24/7 (Outgrow).

Meanwhile, 21% of respondents remained neutral, and only 10% were unsatisfied with a chatbot conversation.

It’s an excellent result for an automated assistant. 🤖 69% of consumers were satisfied with their last interaction with a chatbot ( Tidio). Since there is no human factor, there is no delay in a chatbot workflow. 🤖 59% of customers expect a chatbot to respond within 5 seconds ( Drift).Īnd they get it. This way, they alleviate the work of support, marketing, and sales agents and save hours or billions of hours for you and your team. 🤖 By 2024, chatbots are expected to save businesses up to 2.5 billion hours of work ( Juniper Research).Ĭhatbots automate routine tasks, such as dealing with FAQs, collecting feedback, or qualifying leads. Handling these issues, chatbots can save your business a lot of time. Mainly because of the chatbots success in lead generation, which is extremely valuable for the B2B sector.Īs for the customers, according to Drift’s report, the main purposes of their interactions with a chatbot are to get help during a purchase, schedule a meeting, or sign up for an email newsletter.

🤖 58% of companies in a B2B sector actively use chatbots, compared to 42% of B2C companies ( Relay).Ĭurrent statistics show automated communications are more widespread in the B2B sphere. And these interactions are getting more regular. They’re always here, in the bottom right corner of your website page ― ready to handle customer requests 24/7.Īs a result, a vast majority of customers interacting with a bot at least once. 🤖 88% of users had at least one conversation with a chatbot in 2022 ( Tidio).Ĭhatbot technology are becoming an integral part of communication between customers and businesses. Product adoption: 7 tips to prove your valueįirst, let’s take a look at current attitude to a chatbot platform variety, challenges, and trends in business.The 7 Key Email Marketing Metrics & KPIs You Should Be Tracking.Attract customers with these 24 ecommerce lead magnets.Sign up for free to try!īut if you’re still on the fence when it comes to automated assistants, let’s take a look at some statistics.

Customer service chatbot platform for websites